Michael Kansky

CTO at LiveHelpNow, LLC Temple University , Computer science 15 years of software engineering experience Connect with me on +Michael Kansky

NEW: Terminate chats with time delay, automatic messages for idle chat sessions

By Michael Kansky

NEW: Terminate chats with time delay, automatic messages for idle chat sessions
We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features.  

Live Chat Apps: 5 Eye-Popping Statistics to Improve Your Customer Service

By Michael Kansky

Customer service is becoming faster and more competitive than ever before. Live chat apps along with customer service data can

What are the Best Trends for Live Chat Apps in 2018?

By Michael Kansky

What are the Best Trends for Live Chat Apps in 2018?
When it comes to customer service, live chat apps hit the mark on many levels. It provides an instantaneous solution

Choosing the right Help Desk Software for Customer Support

By Michael Kansky

Choosing the right Help Desk Software for Customer Support
How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support

6 Reasons Why You Need Live Chat Support

By Michael Kansky

6 Reasons Why You Need Live Chat Support
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant

Facebook Integration

By Michael Kansky

Facebook Integration
LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,

New report: Tickets by Source

By Michael Kansky

New report: Tickets by Source
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook

Security incident Nov 23rd, 2017

By Michael Kansky

BETHLEHEM, PA – LiveHelpNow has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN

LiveHelpNow updates August 21st

By Michael Kansky

LiveHelpNow updates August 21st
The following updates  were released today: Eventing API (webhooks) will now send chat dates in the account’s time zone set

Just released: Folder organization of canned content, new shortcuts and more…

By Michael Kansky

Just released: Folder organization of canned content, new shortcuts and more…
Based on numerous user feedback the following updates were released: Significant improvement of chat speed in the operator console. Switching

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