NEW: Terminate chats with time delay, automatic messages for idle chat sessions

By Michael Kansky

NEW: Terminate chats with time delay, automatic messages for idle chat sessions
We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features.  

Live Chat Apps: 5 Eye-Popping Statistics to Improve Your Customer Service

By Michael Kansky

Customer service is becoming faster and more competitive than ever before. Live chat apps along with customer service data can

What are the Best Trends for Live Chat Apps in 2018?

By Michael Kansky

What are the Best Trends for Live Chat Apps in 2018?
When it comes to customer service, live chat apps hit the mark on many levels. It provides an instantaneous solution

Choosing the right Help Desk Software for Customer Support

By Michael Kansky

Choosing the right Help Desk Software for Customer Support
How to Streamline Customer Communications with Help Desk Software As customers are tweeting at your brand and blasting off support

6 Reasons Why You Need Live Chat Support

By Michael Kansky

6 Reasons Why You Need Live Chat Support
In today’s digital world, customer service is a race against the clock. Responsiveness to customer inquiries is critical, and instant

Tracking Conversions influenced by Live Chat and Email Support interactions

By Robert Friedman

Tracking Conversions influenced by Live Chat and Email Support interactions
LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when

Facebook Integration

By Michael Kansky

Facebook Integration
LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,

New report: Tickets by Source

By Michael Kansky

New report: Tickets by Source
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook

A Five Step Process for Understanding Customer Lifecycle Management in an Easy Manner

By Abhishekjain

A Five Step Process for Understanding Customer Lifecycle Management in an Easy Manner
Understanding customer lifecycle management would sound like an esoteric theory that is suited better for an MBA thesis than a

5 Ways to Overcome Sales Reluctance

By Jeanne

5 Ways to Overcome Sales Reluctance
A lot of businesses hinge a big majority of their bottom line from their sales profits. That’s why it ‘s

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